Last updated: September 9, 2026
These terms cover your use of the Clinical Pathweaver client portal and mobile app. They do not cover the care you receive — that is between you and your practice.
Your massage therapy practice uses Clinical Pathweaver to manage your care. They have given you access to a portal and app where you can see your appointments, your visit and payment history, and your profile.
This is a record-keeping tool, not a medical service. Nothing here is medical advice, and nothing here is a substitute for contacting your practice. In an emergency, call emergency services.
Your practice creates your account by inviting you. You choose your own password when you accept the invitation.
We aim to keep the service available and your information accurate, but we do not guarantee uninterrupted access, and we may need to take it down for maintenance.
What you see here comes from your practice's records. If something looks wrong, tell your practice — they can correct it. We cannot change your treatment record on your behalf.
We may suspend access if you do any of these.
Our handling of your information is set out in the Privacy Policy, which forms part of these terms, and your rights over your health record are set out in our Notice of Privacy Practices. In short: your practice owns your treatment record, we hold it for them, and we do not sell your information or use your health information for advertising.
You choose whether we contact you by email, text message or push notification, separately for each practice, and you can change it at any time. Some messages are not optional — security notices about your account, for example.
If you turn on push notifications, your device receives them through your platform's notification service. You can control what appears on your lock screen in your notification settings.
You can close your portal login at any time from your profile. We ask you to enter your password first, because closing cannot be undone.
Closing your login does not delete your treatment records. Your practice is legally required to keep them, and they stay with the practice. If you come back later, your practice can give you access again against your existing record.
Your practice can also end your portal access — for example if you are no longer their client.
You can download a copy of your record from your profile, in the portal or the app. You also have a right under federal law to request your records from your practice directly, and that right is not limited by these terms.
We provide the portal and app as they are, without warranties of any kind except those the law does not allow us to exclude. To the fullest extent permitted by law, we are not liable for indirect, incidental or consequential loss arising from your use of them.
Nothing in these terms limits your rights under health privacy law, your rights that cannot be waived under applicable law, or your practice's obligations to you as their client.
If we change these terms we will update the date above, and tell you in the app or by email where the change is significant. Continuing to use the service after that means you accept the change.
These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Nothing here removes any protection given to you by the mandatory law of the place where you live.
Questions about these terms? Ask your practice, or contact us.